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Terms and Conditions
We accept Visa, MasterCard, and American Express
Sales tales tax is only applicable to merchandise shipped to a New York address.
SHIPPING & HANDLING
Orders are processed within 3-4 business days, Monday through Friday. Orders received on weekends and holidays will be processed the next business day. Orders are processed from Brooklyn, NY and shipped from Bergen, NJ. Orders are usually shipped within 48 hours after your order has been processed.
Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone.
For all U.S. shipments we offer the option of UPS ground, UPS 3 Day Select, UPS 2nd Day Air, or UPS Overnight. You will receive a shipment confirmation email with the shipping tracking number. To track your package, please visit ups.com.
- UPS Ground for orders over $250—FREE
- UPS Ground for order under $250—$15.00
- UPS 3 Day Select—$20.00
- UPS 2nd Day Air—$25.00
- UPS Overnight—$35.00
We are pleased to announce that we do accept International orders!
Please email email@example.com to process your order through our customer service center. We ship USPS priority-please allow 2-3 weeks for delivery pending proximity to the United States.
International processing, shipping and handling charges are as follows:
1 item=$35 , 2 items= $45, 3-5 items= $55, 6 or more items= to be determined at time shipment is ready.
**Please note that customer is responsible for any customs and duties charges incurred according to their country's rates.
RETURNS & EXCHANGES
We do not accept returns for SALE and MARKED DOWN merchandise, or for items purchased using a PROMOTION CODE. No price adjustments. Thanks for understanding.
We accept returns within 14 days of shipping date on any FULL price merchandise, that has not been worn, washed, or altered with all original tags attached. All sales are FINAL after 14 days. You are responsible for any shipping costs. Cardigan by Lynne Hiriak is not responsible for return shipping costs.
Please contact us at firstname.lastname@example.org. to receive a RETURN AUTHORIZATION #. No return will be accepted without an authorization #. We will process your return or exchange as soon as possible but please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.
We accept exchanges for Cardigannewyork.com store credit within 14 days of shipping date on any merchandise, that has not been worn, washed, or altered with all original tags attached. All sales are FINAL after 14 days. You are responsible for any shipping costs. Cardigan by Lynne Hiriak is not responsible for return shipping costs.
Please contact us at email@example.com. to receive a RETURN AUTHORIZATION #. No return will be accepted without authorization #.
We have the right to deny a refund if the merchandise returned does not meet our return or exchange policy requirements.
FOR FURTHER QUESTIONS
We are available to help you Monday-Friday, 10am-6pm EST. For assistance, please call customer service at (888) 285-2803 or email us at firstname.lastname@example.org. Please allow us 24-48 hours to reply to your inquiries. We do make sure we listen to your needs.
Please note our customer service office is closed in 2012 for the following Holidays:
November 22nd-25th (Happy Turkey day!)
December 24th-January 2nd (We're bringing in the New year!)
Thank you so much! We do apologize for all the rules, and we appreciate the time you have taken to read through our policies and for shopping with us here at Cardigan by Lynne Hiriak!